CallSwitch One blog

Reseller

17 seconds: how to cut call wait times and deliver better customer experience

When a CallSwitch One partner calls our support team, they wait an average of 17 seconds to reach a person. Not so long ago, that figure was two and a half minutes.

Reseller

Nebula Takes Home Two Wins at the 2026 Comms Council UK Awards

Nebula Takes Home Two Wins at the 2026 Comms Council UK Awards

Reseller

CallSwitch One partners with Askpilot to save users hours on admin after every call

Businesses using CallSwitch One can now automate post-call admin across their entire toolkit with the new Askpilot integration

Reseller

AI Transcription & Summaries: What’s Launching This Month

This month CallSwitch One Pro gains AI Transcription & Summaries. The launch covers both an initial release and a second phase, and it’s the first of several AI capabilities we’re rolling out through 2026. 

Reseller

The Market Has Already Moved. Have You?

The UK UCaaS market doesn't wait for consensus. It moves, and the players who benefit are the ones who read the direction early, not the ones who react when the shift is already complete. We are now, unambiguously, in the middle of that shift.

Reseller

The MSP’s Guide to Base Migration

For the modern MSP, platform migration is no longer a choice - it’s an operational necessity. Whether you are consolidating a "Frankenstein" tech stack built through acquisitions or navigating the forced End-of-Life (EOL) of a legacy UK platform, the next 12 months will define your margins for the next five years.